DELIVERY & RETURNS

We want your NOUSA shopping experience to be as seamless as possible, from placing your order to receiving it.

DELIVERY

We currently deliver to UK addresses only.

UK DELIVERY

• Standard UK Delivery: £6.50

• FREE Standard Delivery on orders over £100

• Estimated delivery: 5–8 working days from placing your order

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Please note that delivery times are estimates and may vary during busy periods, weekends, bank holidays and promotional events.

At this time, we do not offer international delivery.

SHOP APPOINTMENTS

Would you prefer to shop with us in person? You can arrange an appointment to visit NOUSA at our Leeds LS15 location.

Simply use the WhatsApp pop-up on our website to get in touch and arrange a suitable time to visit.

RETURNS

We hope you love your NOUSA purchase. However, if something isn't quite right, you have the right to notify us that you wish to return an eligible online purchase within 14 days of receiving your order.

To start a return, please contact us using the WhatsApp pop-up on our website. We will provide you with the return address and instructions.

Customers are responsible for arranging and paying for return postage. We strongly recommend using a tracked delivery service and retaining your proof of postage until your return has been processed.

RETURN CONDITIONS

All returned items will be inspected by NOUSA before a refund is approved.

Please take reasonable care when trying on your purchase. Returned items should be:

• Unworn and unused

• In pristine, resaleable condition

• Returned with all original tags still attached

• Free from makeup, fake tan and other cosmetic marks

• Free from perfume, deodorant or other scents

• Free from pet hair

• Free from stains, marks, damage or alterations

• Returned with any original packaging or accessories supplied with the item

Where an item has been handled beyond what would reasonably be necessary to inspect or try it on, and this has reduced its value, NOUSA reserves the right to make an appropriate deduction from the refund in accordance with your statutory rights.

Once your return has been received and inspected, approved refunds will be processed within 2 working days.

Refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Where required by UK consumer law, the original standard delivery charge will also be refunded. If only part of an order is returned, the original delivery charge may not be refundable.

SALE ITEMS

Purchasing an item in a sale does not affect your statutory rights for eligible online purchases.

Where the law provides a right to cancel an online purchase, this also applies to sale items. Any items that are legally exempt from cancellation or return will be clearly identified where applicable.

FAULTY OR INCORRECT ITEMS

If you believe you have received an item that is faulty, damaged or different from what you ordered, please contact us using the WhatsApp pop-up on our website as soon as possible.

Please do not send an item back before contacting us. We will provide you with the appropriate return instructions.

RETURN ADDRESS

To protect our returns location and ensure your return is handled correctly, our return address is not published online.

Please contact us via the WhatsApp pop-up on our website before returning an item. We will provide you with the return address and instructions.

Nothing in this returns policy affects your statutory rights.

Thank you for shopping with NOUSA.